Language and Services Statistics
INTERPRETATION: is when a person converts one language into another verbally or by using British Sign Language.
TRANSLATION: is to change the written word from one language into another language.
Dundee Translation and Interpretation Service provides face to face interpreters for approximately 50 languages, some of which are very rarely used.
Top languages by appointments April 2016 – March 2017
Top 10 languages by percentage spent April 2016 – March 2017
Interpreting costs per financial year (no breakdown available)
Interpreting costs per financial year
Service providers who have received payment to supply these services
We are unable to provide -
TRANSLATION: is to change the written word from one language into another language.
Dundee Translation and Interpretation Service provides face to face interpreters for approximately 50 languages, some of which are very rarely used.
Top languages by appointments April 2016 – March 2017
| Polish | 4125 |
| Arabic | 1295 |
| BSL | 1097 |
| Russian | 633 |
| Romanian | 356 |
| Cantonese | 354 |
| Urdu | 338 |
| Bulgarian | 243 |
| Mandarin | 195 |
| Punjabi | 191 |
Top 10 languages by percentage spent April 2016 – March 2017
| Polish | 42% |
| Arabic | 13% |
| BSL | 11% |
| Russian | 6% |
| Romanian | 4% |
| Cantonese | 4% |
| Urdu | 3% |
| Bulgarian | 2% |
| Mandarin | 2% |
| Punjabi | 2% |
Interpreting costs per financial year (no breakdown available)
| Year | 2012/13 | 2013/14 |
| Cost | £195,219 | £255,185 |
Interpreting costs per financial year
| Area | 2014/15 | 2015/16 | 2016/17 |
| Secondary Care | 179,449 | 299,713 | 494,433 |
| Primary Care | 87,591 | 131,510 | 197,197 |
| Dundee Integration Joint Board | 51,889 | 72,505 | 71,072 |
| Perth Integration Joint Board | 13,109 | 23,900 | 18,267 |
| Angus Integration Joint Board | 12,077 | 38,720 | 18,773 |
| Total | 344,115 | 566,348 | 799,742 |
Service providers who have received payment to supply these services
| 2012/13 | 2013/14 | 2014/15 | 2015/16 | 2016/17 | |
| Dundee City Council | £177,515 | £240,202 | £332,012 | £548,267 | £623,661 |
| Language Line | £14,145 | £13,214 | £16,963 | £21,258 | £18,680 |
| Deafblind Scotland | £3,559 | £1,512 | £1,904 | £204 | £107 |
| Deaflinks | £190 | £95 | |||
| Global Language Services | £174 | £303 | |||
| Language is Everything Ltd | £29 | ||||
| Signed Media | £960 | ||||
| Individual Interpreters | £228 | £2,522 | £590 |
We are unable to provide -
- a breakdown per language as this would require manually accessing and reviewing each invoice, followed by collation and analysis of the resultant information. This exercise would require the allocation of resources that the service does not have, resulting in excessive cost to NHS Tayside. However, based on activity, NHS Tayside provides approximately 320 appointments per month for people requiring a Polish interpreter and 80 appointments per month for people requiring a BSL interpreter. Other languages are much smaller numbers.
- figures which require collation from individual patient records as this would require a manual exercise to extract the information. Once this had been extracted, verification and analysis would have to be undertaken.There is no resource available to NHS Tayside to do this work.
- the total cost of translation within NHS Tayside as this service is not paid centrally but is paid by the individual departments which independently make the requests for translation. Therefore there is no central record of the total spend on translation.
