Click for link of map/directions

The above map shows you how to get to Elliot Road. To find Royal Victoria/Roxburgh House, please continue to the end of Elliot Road where you will find the entrance to the grounds and the car park.

Visiting

Visitors may come at any time, subject to the discretion of the nurse in charge. If your relative/friend is having treatment you will be required to wait.

Relative Enquiries

The nurse in charge or named nurse will deal with enquiries concerning your relative/friend's welfare or she will arrange a time for you to see the appropriate staff member.

Personal Belongings

Please do not keep more than £5 with you in the ward. Larger sums and valuables should be given to relatives to take home or handed to ward staff for safe-keeping. The hospital cannot be held responsible for losses of money or valuables.

The Cashier can bank money or cash pensions.

Postal Address

All correspondence should be detailed as below:

Telephone Number

The Telephone Number for Royal Victoria Hospital is 01382 423000.

Smoking

Smoking in hospital is discouraged. Within some ward areas there is a designated smoking area - FOR PATIENTS ONLY. It is dangerous to smoke near oxygen.

SMOKING IS BAD FOR EVERYONE'S HEALTH

Visitors are not permitted to smoke anywhere on the hospital premises. For safety do not give matches to patients or leave your relative/friend smoking unattended.

Chaplain Service

Please ask if you would like to meet the chaplain or make contact with someone from your own faith.

What To Bring With You

Please do not bring any valuables like expensive jewellery or items of sentimental value.

It is important that you bring ALL your medicines with you. This will help the Doctor assess your medical needs. It is NOT our policy to return these medicines, however, should you wish their return, please tell the Nursing staff. On the day you are discharged from hospital you will be given a 7-day supply of any medication you are currently taking.

Physiotherapy, Occupational Therapy and Speech Therapy

These services are available Monday - Friday. Your individual needs will be assessed and then each therapist will discuss your treatment programme with you.

Care Manager

If you wish to speak to a Care Manager from the Social Work Department, please ask a nurse who will be pleased to arrange it.

Podiatry 

Should you require to see a Podiatrist, just ask your nurse.

Dentist

A dental service is available, please ask your nurse for further details.

Meal Times

Clothing

We have a clothing booklet. It will give you detailed information on care of your clothing while in hospital. Please ask nursing staff for a copy.

Finance

Our hospital care manager will advise on pensions, paying bills and obtaining benefits.

Translators

Translators are available, if required.

Dietetic Service

Tayside Health Board has a food and health policy. Menus in Royal Victoria Hospital are in line with this. Every ward has a copy of this policy should you wish to read it. If you wish to see the Dietician just ask your nurse. Please tell your nurse if you are on a special diet.

Alcohol

You can have your favourite tipple. First ask your nurse in case it clashes with your medicines. You may provide the beverage yourself.

Newspapers

These can be ordered via the nursing staff. TV, video and music centres are available for use.

Pets

If you have a pet, a short visit can be arranged if a friend is willing to bring your pet.

Hairdressing

Hairdressing is available on request. However, there may be a small fee. Ask nursing staff for further details.

Shop

A shop run by the WRVS is open at the entrance foyer, between Wards 6 and 8, 2.30-3.30pm daily.

Teaching and Research

You may be asked to help with teaching of students. This is entirely voluntary and you are not obliged to be involved.

Caring for your own health

Information on leading a healthy lifestyle is available in every ward.

What should you expect?

• That you will be treated as an individual with courtesy and respect for your dignity and culture by appropriately skilled staff.
• That our staff will introduce themselves and speak to you using the name you prefer.
• That you will be given a clear explanation of procedures and treatment and be made aware of the options of care available, including a second opinion should you wish it.
• That our staff will ensure confidentiality of information relating to you.
• That you will be cared for in safe, warm, clean and comfortable accommodation.

Patients Outings

Trips to shops, pub or around the hospital grounds are actively encouraged for the patient's benefit. Folding wheelchairs are available for use. Please ask the nurse in charge.

Fire

If you suspect a fire, call for help immediately. The nursing staff who have received training in fire drill will give directions which you should follow.