TUESDAY, 24 MARCH, 2020

Immediate Release:

Changes to audiology services for hearing aid users

Audiology departments across Tayside are now closed to patients due to the COVID-19 outbreak.

This means that patients with hearing aids should not, under any circumstances, attend the department for batteries or repairs.

If you require replacement hearing aid batteries or a repair you must either:

• make a request by post. For replacement batteries, send your yellow battery book to the department. For repairs, post the faulty hearing aid to the department

• telephone 01382 596965

• email audiology.tayside2@nhs.net

Please note that no batteries will be issued to anyone attending the department.

The audiology team will try to repair hearing aids on the day they receive them and will post the back the same day via first class post.

Samantha Batty, Head of Audiology, said, “At present we are unable to see people for routine appointments. Whilst we understand the inconvenience that this may cause, we ask for your support and understanding during this unprecedented period.

“We are implementing as many alternative services as possible. Patients can contact us and we will be doing our best to ensure that their needs are met wherever possible. The safety and wellbeing of our patients and staff is paramount.”

Postal addresses:

Dundee and Angus - Audiology Department

Kings Cross Health & Community Care Centre

Hospital Street

Dundee DD3 8EA

Perth Audiology Department

Perth Royal Infirmary

Taymount Terrace,

Perth PH1 1NX

Contact:

Cara Longmuir

NHS Tayside Communications