THURSDAY, 6 JUNE, 2024

Photograph attached:

Photo 1: L-R Claire Llewellyn, Healthcare Improvement Scotland, Victoria Richmond, NHS Tayside Advanced Nurse Practitioner and Claire Sturrock, NHS Tayside Trainee Advanced Nurse Practitioner at the staff engagement stand in Ninewells Hospital in front of a back drop of stories shared by staff and patients

Photo 2: The Dee Ukes ukulele group at the staff engagement stand in Ninewells Hospital

Patients share what matters to them to improve their care experience

What Matters To You (WMTY) day is an opportunity to raise awareness and encourage health and social care workers to have a ‘What matters to you?’ conversation with the people they support or care for.

NHS Tayside staff and volunteers have been asking patients what’s important and what matters to them to spark more meaningful conversations which will personalise their care experience.

The WMTY day was celebrated today (6 June) throughout NHS Tayside with a number of activities including:

• The Just Sing choir preformed songs chosen by patients and staff on Ninewells Hospital concourse, in front of a back drop of stories shared by staff and patients

• Bridge FM, a charity hospital radio station based in Ninewells, shared patients favourite songs throughout the evening

• The Dee Ukes ukulele group gave a short performance at the staff engagement stand outside the staff restaurant at Ninewells Hospital where they were encouraging staff to share feedback

• Dudhope Young People’s Unit hosted a ‘What Matters To You?’ day with a number of stalls, a raffle and creative ways for young people, their families and staff to share feedback to help provide person-centred care

Building relationships by talking to patients contributes to improved time spent with patients on a social and personal level instead of taking a more task oriented patient care approach.

Advanced Nurse Practitioner Victoria Richmond said, “Person-centred conversations help us provide personalised care to patients and spark more meaningful conversations. WMTY day helps us continue to spread the movement and the importance of it. It’s also a way of celebrating the amazing work of our staff. 

“We will continue working to promote and improve careful, kind human interactions between healthcare staff and patients throughout NHS Tayside using the What Matters To You movement. We will focus on the action that needs to happen in response to these conversations to deliver the care and support people really need and want.”

Contact:

Abigail Reid

NHS Tayside Communications

(01382) 424138