- At point of greatest need / requiring immediate support.
- Peer Support.
- Short term - intervention to reduce distress, safe planning, connecting to other supports & services.
Hope Point, Dundee Wellbeing Support
Specialty Description
We offer accessible, compassionate support 24/7 to anyone experiencing emotional distress in Dundee.
Locality and Contact Information
4 South Ward Road, Dundee, DD1 1PN. Emma.wilson@penumbra.org.uk
Who to Refer
- Aimed at 16+ with no upper age limit.
- Anyone experiencing emotional distress.
- Could be resulting due to a range of reasons and situational factors such as relationship difficulties, home environment, financial pressures, anxiety, low mood. Could include thoughts of suicide and/or self-harm.
Who not to Refer
- Anyone under the influence of substances to a level which poses risk to person’s safety – we require someone to be able to walk unassisted and hold a lucid conversation.
- Anyone not in distress who solely requires support with housing, finances, employment should be directed to existing specialist supports.
- If a mental health assessment is required, the Carseview pathway should be utilised.
How to Refer
- Self-access; 24/7.
- In person, phone, or text (all options available 24/7).
- No appointment/ referral needed.
- For direct referrals from GP practices call us first and speak to a member of the team.
- Phone: 0800 955 0008
- Text service for individuals seeking support: 01382 604 123.
- Drop in: 4 South Ward Road, Dundee, DD1 1PN.
Useful Resources and Information
- No clinical staff on site.
- Agreed pathway with Crisis Team if mental health assessment may be required.