FAQs

MyPreOp is an online pre-operative assessment questionnaire which can be completed via
your smartphone before your procedure. Ultramed is the company that provides this service
to patients on behalf of NHS Tayside.

MyPreOp will ask you questions about you, your health, and your operation. MyPreOp
generally takes between 30-60 minutes to complete but, depending on your individual
circumstances and medical history, may take longer. Please be as honest as possible
answering these questions so we can ensure you are appropriately assessed for
anaesthesia.

You do not need to complete it all at one time because your progress is saved as you enter
it. The NHS Tayside clinical team may contact you after this initial assessment if they
required more information. They will also organise any relevant appointments and
investigations in preparation for surgery if required.

Please complete MyPreOp questionnaire as soon as possible. Do not wait until you have an
operation date, because we usually do not assign operation dates until your pre-assessment
is complete. Failure to complete MyPreOp could therefore delay your surgery.

Once you receive the questionnaire via text you will use your date of birth to enable you to
start the questionnaire online. If you are unable to complete MyPreOp by yourself a relative,
carer or friend can help you complete it. Please note, it is imperative that you complete
MyPreOp as soon as possible. If you are unable to gain access to the internet or do not have
a smartphone, please contact the Pre-assessment Department and we can arrange for
MyPreOp to be completed over the telephone.

MyPreOp uses your date of birth as your unique identifier.

If you need any technical assistance with your assessment, you can get in touch with
Ultramed. You can call them on +44 (0)20 3322 4545 (calls cost standard rate) or email
help@ultramed.co. The Ultramed support team is available Monday to Friday from 9am to
5pm, excluding Bank holidays.

• It may enable you to avoid visiting the hospital for a pre-operative assessmentappointment and save you the associated costs for instance, travel, parking, inconvenience and time off work.
• If you need to attend our Pre-operative Assessment Clinic, then an appointment will be organised with the appropriate professional based upon your individual needs. This could be a telephone call or a face-to-face appointment depending on your health needs.
• You can complete MyPreOp at a time that is convenient to you, and you have the time you need to carefully consider your answers.
• Using MyPreOp reduces the use of paper to support our carbon neutral goals.

MyPreOp is hosted on secure servers that are not part of any particular NHS organisation. This is similar to the way confidential data is held in many other non-health related organisations. Your login details are confidential using your date of birth. When you choose to submit your information, it is transmitted securely to your health care provider. Once it arrives to the health care provider, your information is then the responsibility of that organisation. This is the same as any other part of your health record.

If you are not confident at using digital technology, you can ask a family member or carer to help you. If you have no one able to help, we can still pre assess you either in person or over the phone. Please contact us on 01382 740743 to inform us this is required.

Contact the Pre-operative Assessment Department on 01382 740743 Monday to Friday, 9am to 3pm

Please contact the Secretary of the Consultant or Speciality that will be undertaking your procedure. You can call the NHS Tayside switchboard on 01382 660111 and ask for the Department you require.

We look forward to working with you to ensure you are as prepared as possible for your procedure.

NHS Tayside wishes to provide excellent person centred health care services for all. This means that communication cannot be a barrier to access to care for people who cannot speak or find it difficult to speak in English, or read English, or those who are profoundly Deaf or Deafblind people.

NHS Tayside provides interpretation and translation services for people who:

• cannot speak or find it difficult to speak in English
• who are Deaf and use British Sign Language
• are Deafblind

Please contact our Pre-operative Assessment Department on (telephone number/email address to be added) Monday to Friday, 9am to 4pm If you require any of these services.