What do we provide?
- 50 minute confidential appointments
- Active listening, assets-based model
- You are in control of subject matter – whatever you find challenging at the time
- Flexible timing of follow up appts. (usually up to 6)
- Appointments usually available within a week (9-5 Mon-Fri) by phone or in person in your GP practice if available
How does it work?
- It normalises responses to stressful events, and understandable emotions
- It can help you reconnect with or discover new assets/sources of strength in your life
- It provides enough time to tell your whole story, and safety to express any emotion
What have patients said?
- They feel less anxious (often a substantial reduction)
- They feel more in control, aiding self-management of conditions
- They feel understood and have a more positive outlook on life
- They feel a greater sense of peace
- A Tayside patient who recently used the service told us, “The service made an immediate and immense difference to my stress levels… I cannot overstate the benefits of this service, and [the listener] was really wonderful to talk to.”
- NES trained, experienced volunteers and staff
- Professionally supervised and managed
- Age 16+
- Registered with an NHS Tayside GP practice
- Struggling with any challenging life situation such as your health, relationships (work or home), loss and bereavement, caring responsibilities, life changes or worries.
- Not currently in hospital - for inpatient support, contact the chaplaincy team 01382 423 110, and not currently in crisis - contact your GP, 101 or 999
Referral information for staff and patients:
- 01382 423 116
- 0796 777 1941
- tay.listening@nhs.scot
- GP reception if CLS present in surgery
Interested in becoming an NHS Listener?
This service is supported in its work by experienced volunteers. If you are interested in finding out more, please contact us on 01382 423116 or email tay.listening@nhs.scot
