General Practice receptionists are also patient advisers. By asking a few simple questions, a GP receptionist can help identify which member of the practice team it would be best for you to see. There are a lot of different experts including pharmacists, physiotherapists, nurses, paramedics and community link workers. The receptionist can help you find the right one for your healthcare needs.
Remember, when you contact your GP practice and the receptionist asks you questions, it's all confidential and is only to help you get the right care.
This short video explains the role of your GP practice receptionist.
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The Role of the Receptionist
Reception Staff are committed to ensuring you receive the most appropriate advice and care. By asking relevant questions, they will endeavour to identify the service that best meets your needs.
All information you provide is confidential.
All information you provide is confidential.