NHS Tayside Advice Centre

NHS Tayside’s central Advice Centre, located at Ninewells Hospital, is a vital resource supporting individuals, families, patients and staff who may be facing financial hardship and social challenges. Operated by NHS Tayside’s Directorate of Public Health, the Advice Centre works in close partnership with local authorities and third sector organisations, to address the social determinants of health and reduce inequalities across the region.

The Advice Centre operates a holistic and person-centred approach, recognising that financial stress, poor housing, and food insecurity are deeply interconnected with negative physical and mental health outcomes. Staff are trained to identify needs, and signpost and/or refer to appropriate services, ensuring individuals can thrive and no one is left behind.



Core Services Include:

• Support with debt management, benefit entitlements and money maximisation.
• Referrals to trusted services such as Money Advice Scotland, Citizens Advice Bureau, and Money Helper for impartial financial guidance.
• Early intervention advice to prevent financial crises and promote long-term stability.

• Signposting to local and national employability services.
• Collaboration with community organisations to improve access to training, digital skills, and job opportunities.
   

• Referrals to Home Energy Scotland for free advice on energy efficiency, reducing bills, and accessing grants.
• Guidance on improving home warmth and sustainability.
   

• Direct support and referral to local foodbanks and sustainable food initiatives.
• Advocacy for access to nutritious food and to tackle hunger-related health issues.

• Email: tay.advicecentre@nhs.scot
• Phone: 01382 740519
• Location: Ninewells Hospital, Level 7 Main Concourse, Dundee DD1 9SY
   

Partner Contacts:

Angus Welfare Rights
E-mail: welfarerights@angus.gov.uk
Online form: Welfare Rights and Macmillan Referral - MyAngus
Phone: 03452 777 778 (ACCESSLine)

Dundee Welfare Rights
E-mail: welfare.rights@dundeecity.gov.uk
Phone: 01382 431188 (option 2)

Perth and Kinross Welfare Rights
E-mail: welfarerights@pkc.gov.uk
Online form: Make a Welfare Rights Referral
Phone: 01738 476900 (option 1)

Citizens Advice Bureau
Local CAB or Citizens Advice Scotland: 0800 028 1456
Advice on issues such as debt management and welfare benefits, housing, immigration, employment, consumer complaints, scams and landlord-tenant disputes.

MoneyHelper
Phone: 0800 138 7777
Online form: Money Guidance Enquiry Form
Free and impartial help with money and pensions

Please note: If you have concerns that the person you are supporting is a victim of financial or economic abuse or is at risk of financial abuse, please follow Adult Protection Policy and report concern

Chloe Tisshaw Health Improvement Officer 4 Dec 2025