As part of the revised complaints procedure, if a complainant is unhappy with an NHS Organisation's formal response to their complaint they have the right to request a review by the Scottish Public Services Ombudsman. The Ombudsman's final report into the findings of any review is laid before Parliament and published on the Ombudsman's website.
The link to these reports published on the Ombudsman's website is:
www.spso.org.uk/our-findings
