Frequently Asked Questions - General

NHS Tayside will send you a link by text message or email. You can click on the link in the text message / email or use this link www.nhstayside.scot.nhs.uk/patienthub-login to access your account.
You must then follow these steps:
1. You will be taken to the login page.
2. You’ll be asked to enter either your mobile number or email address, together with your date of birth. Please enter your date of birth in the following format: DD/MM/YYYY
3. You will then be sent a 6-digit authentication code by SMS, or by email if we do not have your mobile number.
4. Enter the 6-digit code. Please be aware the authentication code will expire in 2 minutes and 30 seconds.
5. If the time limit has expired or the code is entered incorrectly, a new code is required

Please login as soon as possible (within 72 hours) to avoid getting further notifications and to avoid you also receiving a letter in the post

You can use the link in the text message or email, or from the Patient Hub page on the NHS Tayside website, to access your waiting list validation or appointment information at any time.

No, there is no need to download anything. When the hospital sends you the first notification, they will send you a link. You can access the Portal at any time. For easy future access, you may want to save this link as a “favourite”. Each time you sign in, you will also be sent a new 6-digit security code. There is no need to remember a username and password.

Yes, the link to your account will stay the same, so you can go back to any text message or email. Every time you are notified about an appointment/waiting list, you will get a reminder of the link. If you want to go back into the Portal (Patient Hub), just use that link. Or, for easy future access, your device should allow you to save the link as a “favourite”.

No, you can also use the Patient Hub link on this website. www.nhstayside.scot.nhs.uk/patienthub-login

Patient Hub uses two factor authentications. You begin the login process by giving us some personal information known to you – your mobile number or email address and your date of birth. To complete the login process, you will be sent a 6-digit security code by text message or by email. This code can only be used once. The next time you log in, you will get a new 6-digit code. The code is only valid for 2 minutes 30 seconds.

No, you do not need a username or password.

Yes, as it is important to keep your data secure. The code via text message or email is very fast.

Yes, the service is designed with security in mind. The text message or email regarding your appointment or waiting list validation will be sent to you by the hospital. Once you click on the link, you will be asked for two forms of identity, to check it really is you. This will be either your mobile number or email address and your date of birth. This information, coupled with a 6-digit authentication code, forms the secure two factor authentication.

No, so long as we have a mobile number or email address recorded for you on our hospital administration system, the hospital will send you a text message or email. You will be able to choose how you are contacted (either via text message and/or email) so it is important that you make sure that we have your correct contact details.